Citizens Charter

Service Title: Contracted Trainings
Service Description: Conduct Training as conducted by outside agencies and/or entities
Step Applicant/Client Office Activity Duration of Activity Personel In-Charge
1 Submits letter request to the Extension Directorate Evaluates/Assesses/Reviews request. 5 mins Section Chief/Receiving clerk
2 Forwards letter request to the Office of the President 5 mins Receiving clerk
3 Follows-up request from the Office of the President. 1-2 days Section Chief
4 Informs client on the action taken regarding request 5 mins Section Chief
5 Consults with the Extension Directorate Makes preliminary discussion on the mechanics of training 1-2 hrs Section Chief and requesting party
6 Conducts of training Depends on the number of days Section Chief
7 Prepares training reports/proceedings. 2 days Section Chief
8 Submits report/proceedings to the University and the requesting party. 15 mins Section Chief and Receiving Clerk
9 Prepares and submits financial reports to requesting party 30 mins Section Chief
10 Pays fees to the Cashier’s Office Facilitates payment 15 mins Section Chief and Cashier’s Office Personnel
11 Prepares payment of incentives and other obligations to units for services offered in the conduct of training. 1-2 hrs Section Chief and Cashier’s Office Personnel


Service Title: Seed-Stock and Goat Dispersal Projects
Service Description: Provision of interest free farm material input for rice and glutinous corn production and improved breed of goat
Step Applicant/Client Office Activity Duration of Activity Personel In-Charge
1 Submits letter request to the Extension Directorate Evaluates/Assesses/Reviews request 5 mins Receiving Clerk/Section Chief
2 Forwards letter requestto the Office of the President 5 mins Receiving Clerk
3 Follows-up request from the Office of the President. 1-2 days Section Chief
4 Informs client on the University President’s action on the request 5 mins Section Chief
5 (If approved, conduct background investigation and ocular inspection) 1 day Section Chief and PME Officer
6 Informs client on result of investigation 5 mins Section Chief
7 Attends pre-dispersal training Conducts pre-dispersal training 1-3 hrs Section Chief /Training Officer and Technical Expert
8 Accomplishes MOA/contract Reviews and facilitates accomplishment based on MOA provisions 1 day Section Chief
9 Applies for crop/animal insurance Reviews application and submit to PCIC 2 days Section Chief
10 Pays fee of crop/animal insurance Remits payment to PCIC 30 mins Section Chief/PME Officer/PCIC staff
11 Withdraws farm inputs/doe Supervises withdrawal of farm inputs/doe 1 day Section Chief and Input Custodian
12 Implements technology Monitors project regularly 1 day Section Chief/Technical Expert/ PME Officer
13 Pays obligations in the University Facilitates collection and processing of payment 10 mins Section Chief/ Cashier’s Office Personnel


Service Title: Establishment of ITC
Service Description: Putting up of the Information Technology Caravan as requested by various sectors.
Step Applicant/Client Office Activity Duration of Activity Personel In-Charge
1 Submits letter request to the Extension Directorate Evaluates/ Assesses/ Reviews request 5 mins Receiving Clerk/Section Chief
2 Forwards letter request to the Office of the President 1 min Receiving clerk
3 Follows-up request from the Office of the President 1-2 days Section Chief
4 Informs client on the University President’s action on the request 5 mins Section Chief
5 Provides Extension Directorate policies/ guidelines for exhibitors Makes preliminary discussion on the mechanics of establishment of ITC 30 mins Section Chief and requesting party


Service Title: Purchase of Palay/Fruit and Bamboo seedlings
Service Description: Sale of rice inbred seeds and grafted fruits seedlings and various species of bamboo seedlings.
Step Applicant/Client Office Activity Duration of Activity Personel In-Charge
1 Indicates preferred seed/seedling variety Presents various seed/seedlings for sale 5 mins Project in charge
2 Pays to project in charge Issues provisionary receipt 2 mins Project in charge
3 Submits collection to cashier’s office 5 mins Project in charge and Cashier office personnel
4 Gives official receipt and purchased item to the client 5 mins Project in charge
5 Withdraws purchased item /s 5 mins Project in charge